Jr. Network Support Engineer

Jr. Network Support Engineer

(No .of Positions- 3)

Job Location:

Karachi, Pakistan

Gender:

Male

Education

BS Computer or Network Engineering/CISCO Certified

Experience:

Fresh-2yrs (preferred)

Skills Required:

·         Must have very strong verbal and written English communications Skills (American accent Preferred) and good interpersonal skills.

·         Excellent troubleshooting skills and technical knowledge is a must.

·         Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN.

·         Ability to work different shifts in a 24x7 environment.

·         Excellent analytical skills and EDP knowledge.

·         Cisco CCNA or equivalent hands on experience preferred. 

Summary

·         Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.

·         Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.

·         Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS

·         Responsible for handling customer calls with a positive problem-solving attitude.

·         Provide input for troubleshooting procedures and diagnostic tools

·         Properly document all calls in CRM.

·         May also perform additional duties such as; preventative maintenance and or other IT services.

Apply

Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.

 Send resume to hr.pk@guardedsystems.com